Skip to content
RUUAEN
EN
RUРусскийUAУкраїнськаENEnglish
Sign in Add a place

Review and moderation rules

Version of 15 September 2026
  • Only your own experienceWrite about what you saw yourself — be specific, no advertising.
  • No personal dataWe don't publish surnames, phone numbers or close-ups of faces.
  • Disagreeing isn't a violationAn owner can reply to a review but can't remove it.
Contents Sections: 7
  1. 1. Who can leave a review
  2. 2. What a review should be
  3. 3. What we don’t publish
  4. 4. Moderation
  5. 5. How reviews affect the score
  6. 6. Owner replies
  7. 7. If you disagree with a review

1. Who can leave a review

Any visitor who has been to the venue. Without an account, a review is published after email confirmation and shown with a “Guest” label. Ratings by venue representatives of their own venue do not count.

2. What a review should be

  • your own experience: when you visited, what you liked and what you didn’t;
  • specifics rather than general words;
  • at least 60 characters of text;
  • photos you took yourself — without close-ups of people, car number plates or documents.

3. What we don’t publish

  • insults, threats, profanity, discrimination;
  • personal data: staff surnames, phone numbers, private addresses;
  • unproven accusations of crimes — these belong with law enforcement;
  • advertising, links, promo codes and paid reviews;
  • reviews that aren’t about the venue: third-party delivery services, politics, other places;
  • repeated and template reviews, including batches from one device.

4. Moderation

Every review is checked by automatic filters and a moderator, usually within a day. If a review is rejected or hidden, the reason is shown in your account.

5. How reviews affect the score

A venue’s score is built from reviews weighted by trust in the author: a verified account, how helpful past reviews were, confirmed visits. Recent reviews weigh more than old ones. More on the author rating page.

6. Owner replies

A verified owner can reply to a review publicly. The same rules apply to replies: no insults and no personal data about the author.

7. If you disagree with a review

Disagreeing with an author’s opinion is not a violation — the owner can reply. If a review breaks the rules or contains your personal data, send a removal request; a moderator will respond within 10 working days.