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For review authors

Как формируется рейтинг автора

An author's rating has three parts: status, points and trust. They decide how visible a review is and how much its rating affects the venue's score.

Status

What we checked: guest, account, identity, venue representative. Shown on every review.

All statuses
Points and level

How much you've contributed: reviews, photos, edits, votes from other people.

Trust and weight

How far your ratings can be trusted. Trust sets the weight of your rating in the venue's score.

What earns points

Only published reviews count. Points update within a few minutes of an event.

Published review +10
Review with photos +5
Helpful vote from another person +1
Accepted edit to a listing +3
Verified visit +5
Review hidden by a moderator −20

Levels

High levels need trust as well as points. With enough points but not enough trust you stay on the previous level, and your account shows what's missing.

  1. Newcomer from 0 points points only
  2. Regular from 50 points points only
  3. Local from 200 points points only
  4. Expert from 600 points plus trust of 55
  5. Legend from 1 500 points plus trust of 80 and 5 verified visits

Trust index

A number from 0 to 100 made of six parts. On reviews we show it as a word: low, medium, high, very high.

Account statusup to 25

Confirmed account — 15, verified identity — 25.

Helpfulnessup to 25

How many helpful votes one review gets on average: 5 votes give the full 25.

Verified visitsup to 20

4 per visit, up to 20.

Cleanlinessup to 15

Minus 7.5 for each review hidden by a moderator.

Time on MESTAup to 10

Half a point per month, up to 10.

Volumeup to 5

Half a point per review, up to 5.

low 0–29 medium 30+ high 55+ very high 80+

Rating weight in the venue score

A venue's score is the average of review ratings, each multiplied by its weight.

Author 0.5 + trust / 100

From ×0.5 at zero trust to ×1.5 at trust 100.

  • ×0,5Guest without an account
  • +0,3Verified visit
  • ×1,3A detailed review — 200+ characters
  • ×1,35Review with photos
  • ×0,6A very short review — under 60 characters
  • ×0,7 / ×0,4Review older than one / two years
  • ×0A representative on their own venue, or a restricted author

In total one review never weighs more than ×2. Example: trust 70, long text and photos — 1.2 × 1.3 × 1.35 = 2.1, so ×2 is used.

Topic titles

An “Expert in” title is given for a category where you have at least 5 published reviews with 20 helpful votes. Up to three titles are shown, one on each review.

Expert in Café

Protection from manipulation

  • Votes for your own review and votes from the author's device don't count.
  • A venue representative can't vote on reviews of their venue.
  • One person can give the same author at most one vote a week.
  • Votes from accounts younger than 7 days don't count toward the top authors.
  • A discount or gift for changing a rating leads to “Restricted” status.

Questions

Why isn't my level going up when I have enough points?

“Expert” needs trust of 55, “Legend” needs 80 and five verified visits. Your account's “My rating” tab shows what's missing.

Can points be bought or given by a venue?

No. Only actions on the site earn points, and a venue's votes on its own reviews don't count.

Can a venue see my email or votes?

No. A venue sees only your profile name, your level and the review text.

I was restricted by mistake. What can I do?

Write to [email protected] from the email linked to your account. A moderator will review the decision within three working days.